No refunds or returns. If something is wrong with your order, contact us at firstname.lastname@example.org and we will see what we can do to resolve the issue. Please allow 2-3 weeks for delivery, as our operation is still small, and it may take a while. Our shipping rate is low right now, but it will soon change to reflect the current market. Thanks for your interest and support! It's difficult to be a traditional style artist in this digital world, so please share my books if you enjoy them!